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"Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful. "

"One night stay here after 2 weeks travelling around. Everyone was helpful and friendly. Staff around the pool worked hard to make sure everyone had beds & towels Food was great & view of the city was fabulous from our balcony."

"My stay was very pleasant and restful. The staff took wonderful care of me and got me to the airport safely."

"I greatly enjoyed my stay at Four Points. The staff were very attentive and went out of their way to make my stay comfortable. I was traveling without my baby and they went out of their way to accommodate me storing milk for my child. I greatly appreciate everyone at Four Points"

"Great location in a safe, clean, leafy green, quiet neighborhood within walking distance to the Central Business District of Kigali. The staff are very friendly and helpful, and the huge buffet breakfast in the lush garden setting is wonderful. I ate dinner at the restaurant at least 4 times while in Kigali, and each night it was very nice, with wonderful menu choices, attentive staff and a relaxing dining atmosphere. My room in the 4-star hotel was nice for one person, but would probably be very tight for 2 people. I liked the balcony, high ceilings, and colorful African decor. There was a mosquito in my room, which was a bit strange, but there is mosquito netting over the bed, which was nice. My only input is that it would be nice if the property had a free shuttle service to and from the airport. The price they charge for this is outrageous given the distance involved -- even by American standards -- and I chose to find another way. But many of their competitor hotels offer if, and I doesn't seem like it would be that difficult to step up and match the competition. FWIW, I nearly chose another hotel because of this detail. "

"Perfect location, modern feel, friendly staff, good vibes"

"Everything was clean and comfortable. Staff very attentive to all our needs. Enjoyed the stay very much. "

"Staff was very friendly, helpful and professional."

"Nice property and nice staff."